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Health and Safety Protocols

Following DC government, DC Health, and the Centers for Disease Control and Prevention (CDC) guidelines, The Phillips Collection has developed new cleaning, safety, and operational protocols.

  • Reduced Visitor Capacity: Visitor capacity in the galleries, museum shop, and restrooms are controlled and reduced.
  • Elevator Capacity: Elevator capacity is restricted to one person or one party.
  • Contactless Check-in & Transactions: Plexiglass partitions are installed at all transactional areas. All ticketing is by advance reservation only, and tickets are emailed to guests and are scanned for entry at a safe distance. All transactions are by credit card only.
  • Enhanced Cleaning Procedures: There is regular disinfection of high-touch surfaces, and bathrooms are cleaned frequently throughout the day.
  • Hand Sanitizer Stations: We have placed hand sanitizer stations through the museum, and encourage frequent hand-washing with soap and water.
  • Staff Health Checks: Phillips Collection staff are required to wear masks at all times and are subject to the same health checks and requirements as visitors.
  • Enhanced Ventilation: Our ventilation and climate control systems are circulating outside air using enhanced filtration.
  • No food services: Tryst at the Phillips café remains closed, and outside food or drink are prohibited unless for medical reasons. All water fountains are closed.

An inherent risk of exposure to covid-19 exists in any public space where people are present. We cannot guarantee that you will not be exposed to covid-19 during your visit to The Phillips Collection. Those visiting the Phillips do so at their own risk of such exposure.


Visitor Experience

  • Stay at home if you are feeling sick. Please do not visit the Museum if you have a fever or any covid-19 symptoms, have tested positive for covid-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having covid-19.
  • Face masks are required: All visitors over the age of two are required to wear face masks, regardless of vaccination status, unless an individual is unable to wear a face covering due to a medical condition. Masks must cover both your mouth and nose, without gaps between your mask and face.
  • Masks with valves: Masks with valves are not allowed; visitors who arrive wearing these coverings will be required to use a mask provided by the Phillips to gain entry.
  • Social Distancing: Maintaining a social distancing of at least 6 feet is required. Persons within the same household may remain together, but cannot congregate in groups larger than four individuals.
  • Distancing and Capacity Signage: Visitors must observe floor markers and follow all directional and room capacity signage.
  • Phillips Collection Staff: Please follow instructions from Phillips Collection staff during your visit.

The Phillips Collection’s protocols may change as we continue to follow local and national recommendations.

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