Member and Visitor FAQ

Member FAQ

Not yet a member? Join us now and enjoy free entry, exclusive access to previews, presales, and more.

Do members have to make online reservations?

The following benefits have been restored for Members of The Phillips Collection:

• Walk-in entry, even if entry times have sold out online. Just check-in at the front desk.
• No advance online reservation necessary for members. 

Are member guest passes being accepted at this time?

Yes, member guest passes can now be redeemed on-site for complimentary admission, even if entry times have sold out. As always, guest passes must be presented at admissions to be redeemed.

Do non-member guests need a timed ticket if visiting with a member?

Yes, please make sure to reserve a timed ticket at normal rates for any guests not covered by member benefits or guest passes to ensure entry. 

Any questions?

Please call the Membership Office at 202.387.3036.

I forgot my password.

You can reset your password using your email. Please follow the instructions for resetting your password online.

Are you accepting Reciprocal members at this time?

Yes, qualifying members of reciprocal organizations are now allowed walk-in entry and are no longer required to make advance reservations. Reciprocal members will need to present active membership cards from their home institution reflecting the appropriate level of benefits to receive complimentary entry.  

General FAQ

Visitor Experience

Is there an audio guide available?

Yes! Introducing our new digital guide. Download the free Bloomberg Connects app before your visit or in the galleries to use the exhibition audio guide. For free Wi-Fi during your visit, join “Phillips”. Don’t forget to bring earphones!

Is the Museum Shop open?

The Museum Shop is open to visitors during open hours. If capacity allows, walk-ins are welcome. Don’t miss our special Phillips100 pop-up shop, located next to the main museum shop, which features exclusive items that celebrate our 100th anniversary.

The Museum Shop also offers curbside pickup. Please select pickup at checkout. Order processing takes 2-4 days. Once you are notified that your order is prepared, please call the shop at 202.387.2151 x238 or x239 to arrange a time for pickup between 11am-5pm, Thursday to Sunday. The Museum Shop is also open 24/7 online!

Is Tryst at the Phillips Café open?

No, the café is closed, and there are currently no food services available.

Is Phillips@THEARC also reopen?

No, Phillips@THEARC remains closed. Please sign up for e-news (at the bottom of this page) for updates.

Ticketing

Am I able to refund/exchange my tickets onsite?

No, all ticket transactions must be done online. Contact reservations@phillipscollection.org for ticket exchanges.

Can I call to reserve tickets?

In order to optimize contact tracing, tickets must be reserved online. No walk-ins at this time for non-members.

Groups and Tours

Is the Phillips doing any on-site programming? Any tours?

The Phillips is not doing any on-site programming at this time, including tours. Please visit our events page to explore our virtual programs, including workshops, book club, meditation, artist talks, and more.

Can I host private events at the Phillips?

The Phillips is not hosting events in the museum at this time. Please contact Keith Costas, Director of Special Events, at kcostas@phillipscollection.org to be placed on a waiting list for the first available dates for rentals. Until we are able to do on-site rentals, consider a virtual experience for your group for a fun, engaging activity with art.

Is the Phillips hosting in-person school tours? 

The Phillips Collection is not scheduling in-person school tours at this time. However, the Phillips continues to support teachers and students through virtual offerings, including pre-recorded and live virtual tours, online lessons, and virtual professional development sessions. We can adapt our offerings to your specific needs. Please contact tours@phillipscollection.org if you have questions about how we can support you.