Member and Visitor FAQ
For the health and safety of our visitors, staff, and community
Member FAQ
Not yet a member? Join us now and enjoy free entry, exclusive access to previews, presales, and more.
How do I get access to presale tickets?
Limited Member Presale Ticketing: From 10 am to noon every Monday, members can reserve a limited number of tickets for that week’s hours. After noon on Monday, members and the general public will have the ability to reserve tickets that are available for the week. Please sign in as a member to reserve.
The member presale tickets are sold out. What do I do?
You can return next week to reserve tickets for that week’s hours. Every Monday from 10 am to noon members can reserve a limited number of tickets. Please sign in as a member, to reserve. After noon on Monday, members and the general public will have the ability to reserve tickets that are available for the week.
Are member guest passes being accepted at this time?
Due to limited capacity, we are not able to accept member guest passes at this time. Please note that guest passes do not have an expiration date and may be used in the future.
I am having trouble reserving my ticket. Please help!
Please call the Membership Office at 202.387.3036. Please note that all reservations must be made online—we cannot fulfill reservations over the phone. NOTE: You will need your email to log in as a member with a password.
I forgot my password.
You can reset your password using your email. Please follow the instructions for resetting your password online.
Are you accepting Reciprocal members at this time?
Due to limited capacity, we are not able to accommodate Reciprocal members at this time.
General FAQ
Visitor Experience
What if I only want to see a particular artwork?
In order to accommodate social distancing in our small galleries, all visitors are expected to follow a one way directional flow through the galleries and stairwells. We ask that visitors adhere to these guidelines for the safety of our staff and visitors.
What is on view?
Seeing Differently: The Phillips Collects for a New Century, which spans the entire museum, is on view, and includes The Rothko Room and the Laib Wax Room.
Is there an audio guide available?
Yes! Introducing our new digital guide. Download the free Bloomberg Connects app before your visit or in the galleries to use the exhibition audio guide. For free Wi-Fi during your visit, join “Phillips”. Don’t forget to bring earphones!
Is the Museum Shop open?
The Museum Shop is open to visitors during open hours. If capacity allows, walk-ins are welcome. Don’t miss our special Phillips100 pop-up shop, located next to the main museum shop, which features exclusive items that celebrate our 100th anniversary.
The Museum Shop also offers curbside pickup. Please select pickup at checkout. Order processing takes 2-4 days. Once you are notified that your order is prepared, please call the shop at 202.387.2151 x238 or x239 to arrange a time for pickup between 11am-5pm, Thursday to Sunday. The Museum Shop is also open 24/7 online!
Is Tryst at the Phillips Café open?
No, the café is closed, and there are currently no food services available.
Is Phillips@THEARC also reopen?
No, Phillips@THEARC remains closed. Please sign up for e-news (at the bottom of this page) for updates.
Ticketing
Am I able to refund/exchange my tickets onsite?
No, all ticket transactions must be done online. Contact reservations@phillipscollection.org for ticket exchanges.
Can I call to reserve tickets?
In order to optimize contact tracing, tickets must be reserved online. No phone calls or walk-ins at this time.
Groups and Tours
Is the Phillips doing any on-site programming? Any tours?
The Phillips is not doing any on-site programming at this time, including tours. Please visit our events page to explore our virtual programs, including workshops, book club, meditation, artist talks, and more.
Can I host private events at the Phillips?
The Phillips is not hosting events in the museum at this time. Please contact Keith Costas, Director of Special Events, at kcostas@phillipscollection.org to be placed on a waiting list for the first available dates for rentals. Until we are able to do on-site rentals, consider a virtual experience for your group for a fun, engaging activity with art.
Is the Phillips hosting in-person school tours?
The Phillips Collection is not scheduling in-person school tours at this time. However, the Phillips continues to support teachers and students through virtual offerings, including pre-recorded and live virtual tours, online lessons, and virtual professional development sessions. We can adapt our offerings to your specific needs. Please contact tours@phillipscollection.org if you have questions about how we can support you.
