Member and Visitor FAQ
For the health and safety of our visitors, staff, and community
Member FAQ
Not yet a member? Join us now and enjoy free entry, exclusive access to previews, presales, and more.
Do members have to make online reservations?
No, members have access to walk-in entry, even if entry times have sold out online. Just check-in at the front desk. No advance online reservation necessary for members.
Are member guest passes being accepted at this time?
Yes, member guest passes can now be redeemed on-site for complimentary admission, even if entry times have sold out. As always, guest passes must be presented at admissions to be redeemed.
Do non-member guests need a timed ticket if visiting with a member?
Yes, please make sure to reserve a timed ticket at normal rates for any guests not covered by member benefits or guest passes to ensure entry.
Any questions?
Please call the Membership Office at 202.387.3036.
I forgot my password.
You can reset your password using your email. Please follow the instructions for resetting your password online.
Are you accepting Reciprocal members at this time?
Yes, qualifying members of reciprocal organizations are now allowed walk-in entry and are no longer required to make advance reservations. Reciprocal members will need to present active membership cards from their home institution reflecting the appropriate level of benefits to receive complimentary entry.
General FAQ
Visitor Experience
Is there an audio guide available?
Yes! Introducing our new digital guide. Download the free Bloomberg Connects app before your visit or in the galleries to use the exhibition audio guide. For free Wi-Fi during your visit, join “Phillips”. Don’t forget to bring earphones!
Is the Museum Shop open?
The Museum Shop is open to visitors during open hours. If capacity allows, walk-ins are welcome.
The Museum Shop also offers curbside pickup. Please select pickup at checkout. Order processing takes 2-4 days. Once you are notified that your order is prepared, please call the shop at 202.387.2151 x238 or x239 to arrange a time for pickup between 11am-5pm, Thursday to Sunday. The Museum Shop is also open 24/7 online!
Is the café open?
No, the café is closed, and there are currently no food services available.
Is Phillips@THEARC also reopen?
No, Phillips@THEARC remains closed. Please sign up for e-news (at the bottom of this page) for updates.
Ticketing
Am I able to refund/exchange my tickets onsite?
No, all ticket transactions must be done online. Contact reservations@phillipscollection.org for ticket exchanges.
Can I call to reserve tickets?
In order to optimize contact tracing, tickets must be reserved online. No walk-ins at this time for non-members.
Groups and Tours
Is the Phillips doing any on-site programming? Any tours?
The Phillips is doing limited on-site programming at this time. Please visit our events page to explore our virtual and on-site programs.
Can I host private events at the Phillips?
The Phillips is currently hosting limited on-site events. Please contact Keith Costas, Director of Special Events, at kcostas@phillipscollection.org for availability and our health and safety protocols. Virtual experiences are also available.
Is the Phillips hosting in-person school tours?
The Phillips Collection is not scheduling in-person school tours at this time. However, the Phillips continues to support teachers and students through virtual offerings, including pre-recorded and live virtual tours, online lessons, and virtual professional development sessions. We can adapt our offerings to your specific needs. Please contact tours@phillipscollection.org if you have questions about how we can support you.
